Last updated: February 18, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and NodeLoom ("NodeLoom," "we," "us," or "our"), governing your access to and use of the NodeLoom platform, including the website at nodeloom.io, all associated APIs, embeddable widgets, documentation, and any related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
2.1 Eligibility. You must be at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
2.2 Account Security. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must immediately notify NodeLoom at security@nodeloom.io if you become aware of any unauthorized access to your Account. NodeLoom is not liable for losses arising from unauthorized use of your Account where you have failed to maintain adequate security.
2.3 Accuracy of Information. You agree to provide accurate, current, and complete information during registration and to keep your Account information updated. NodeLoom reserves the right to suspend or terminate accounts with materially inaccurate information.
3.1 SaaS Access. Subject to your compliance with these Terms and payment of applicable fees, NodeLoom grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the SaaS Instance during the subscription term, solely for your internal business purposes.
3.2 Self-Hosted License. If you purchase a self-hosted license, NodeLoom grants you a limited, non-exclusive, non-transferable, non-sublicensable license to install and operate the Service on your own infrastructure, subject to the license terms, usage limits, and validation requirements specified in your license agreement. The self-hosted license requires periodic validation and is subject to the terms of the applicable license key.
3.3 Restrictions. You shall not: (a) sublicense, sell, resell, lease, rent, or distribute the Service or any rights therein; (b) modify, reverse engineer, decompile, or disassemble the Service; (c) copy, frame, or mirror any portion of the Service; (d) use the Service to develop a competing product or service; (e) circumvent or disable any security, authentication, licensing, or usage-limiting features of the Service; (f) use automated means to scrape, crawl, or extract data from the Service other than through authorized APIs; or (g) use the Service in violation of any applicable law or regulation.
4.1 Your Data. As between you and NodeLoom, you retain all right, title, and interest in and to your Customer Data. NodeLoom does not claim ownership of your Customer Data.
4.2 License to Customer Data. You grant NodeLoom a limited, non-exclusive license to host, store, process, and transmit your Customer Data solely as necessary to provide and improve the Service in accordance with these Terms and our Privacy Policy. NodeLoom will not access, use, or disclose your Customer Data except as necessary to provide the Service, prevent or address technical or security issues, respond to support requests, or comply with legal obligations.
4.3 No Training on Customer Data. NodeLoom does not use your Customer Data, including workflow configurations, credentials, execution data, or chat conversations, to train machine learning models or AI systems. Your data is processed only to provide the Service as described in these Terms.
4.4 Data Portability. You may export your Customer Data at any time through the Service's available export functionality. Upon termination, NodeLoom will make your Customer Data available for export for a period of thirty (30) days, after which it may be deleted in accordance with our data retention policies.
4.5 Credential Security. Credentials you store in the Service (such as API keys, OAuth tokens, and passwords) are encrypted at rest using AES-256 encryption. You are responsible for the credentials you store and for ensuring that your use of third-party services through those credentials complies with the terms of those third-party services.
5.1 Third-Party Responsibility. The Service integrates with third-party services. Your use of any third-party service is governed by that service's own terms and privacy policies. NodeLoom is not responsible for the availability, accuracy, content, or practices of any third-party service, and does not endorse or warrant any third-party service.
5.2 API and Credential Usage. When you connect third-party services through the Service, you authorize NodeLoom to access those services on your behalf using the credentials you provide. You are solely responsible for complying with the terms of service of any third-party service you connect, including usage limits, rate limits, and acceptable use policies.
5.3 AI Provider Terms. When you use AI features of the Service (such as AI Chat, AI Agent, or AI Decision nodes), your prompts and data are transmitted to the AI provider you select (e.g., OpenAI, Anthropic, Google). Your use of these AI providers is subject to their respective terms and policies. NodeLoom does not control the outputs generated by third-party AI providers and makes no representations regarding their accuracy, completeness, or appropriateness.
6.1 AI Output Disclaimer. The Service enables you to create workflows that incorporate artificial intelligence. AI-generated outputs may be inaccurate, incomplete, biased, or inappropriate. You acknowledge that: (a) AI outputs are provided "as is" and should be reviewed by qualified humans before reliance or action; (b) you are solely responsible for evaluating, validating, and determining the suitability of any AI output for your use case; and (c) NodeLoom is not liable for decisions or actions taken based on AI-generated outputs.
6.2 Prohibited AI Uses. You shall not use the Service's AI capabilities to: (a) generate content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable; (b) make automated decisions that have legal or similarly significant effects on individuals without appropriate human oversight; (c) impersonate individuals or create deceptive content; (d) generate content that violates intellectual property rights; or (e) circumvent safety measures or guardrails implemented in the Service or in third-party AI providers.
6.3 Human Oversight. You are responsible for implementing appropriate human oversight of AI-driven workflows, particularly those that interact with end users, make decisions affecting individuals, or perform actions with real-world consequences. The Service provides tools such as Human Approval nodes and Guardrail nodes to assist with oversight, but their use and configuration is your responsibility.
7.1 Widget Deployment. If you deploy embeddable chat widgets on third-party websites, you are responsible for: (a) ensuring that the deployment complies with all applicable laws, including privacy and data protection laws; (b) providing appropriate disclosures to end users about the use of AI and data collection; (c) obtaining any required consents from end users; and (d) ensuring that the content generated through widgets complies with applicable regulations.
7.2 End User Data. Data collected through chat widgets (including visitor information and conversation content) is Customer Data and is subject to the data handling terms in Section 4 and our Privacy Policy. You are responsible for your own privacy obligations to end users who interact with your widgets.
8.1 Subscription Fees. You agree to pay the fees applicable to your Subscription Plan. All fees are quoted in U.S. dollars unless otherwise specified. Fees are non-refundable except as expressly stated in these Terms or required by applicable law.
8.2 Billing. Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected). You authorize NodeLoom to charge your designated payment method for all fees when due. If payment fails, NodeLoom may suspend access to the Service after providing reasonable notice.
8.3 Taxes. All fees are exclusive of taxes. You are responsible for all applicable taxes, levies, and duties (excluding taxes based solely on NodeLoom's income).
8.4 Price Changes. NodeLoom may change its pricing with at least thirty (30) days' prior written notice. Price changes will take effect at the start of your next billing cycle following the notice period. If you do not agree to a price change, you may cancel your subscription before the change takes effect.
8.5 Overages. If your usage exceeds the limits of your Subscription Plan (including workflow executions, team members, credentials, or API calls), NodeLoom may: (a) notify you and offer an upgrade; (b) throttle or suspend excess usage; or (c) charge overage fees as specified in your plan terms.
9.1 Trial Terms. NodeLoom may offer free trial periods at its discretion. During a trial, you may access the Service subject to the limitations of the trial plan. NodeLoom reserves the right to modify, limit, or discontinue trials at any time without notice.
9.2 Trial Expiration. Upon expiration of a free trial, your access to the Service will be restricted. Your data will be retained for thirty (30) days following trial expiration, during which you may subscribe to a paid plan to restore full access or export your data. After this retention period, your data may be permanently deleted.
10.1 Availability. NodeLoom will use commercially reasonable efforts to maintain the availability of the SaaS Instance. NodeLoom does not guarantee uninterrupted or error-free operation and is not liable for any downtime, whether planned or unplanned.
10.2 Maintenance. NodeLoom may perform scheduled and emergency maintenance that may temporarily affect availability. NodeLoom will provide reasonable advance notice for scheduled maintenance when practicable.
10.3 Self-Hosted Instances. For self-hosted deployments, you are solely responsible for infrastructure, availability, performance, backups, security patching, and disaster recovery. NodeLoom has no obligation to provide support for issues arising from your infrastructure, network, or modifications to the Service.
11.1 NodeLoom IP. The Service, including all software, code, architecture, designs, interfaces, algorithms, documentation, trademarks, and trade secrets, is the exclusive property of NodeLoom and its licensors. These Terms do not grant you any right, title, or interest in the Service beyond the limited license expressly stated herein.
11.2 Feedback. If you provide suggestions, ideas, enhancement requests, or other feedback regarding the Service ("Feedback"), you grant NodeLoom a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate the Feedback without obligation or compensation to you.
11.3 Workflow Ownership. You retain ownership of the workflow configurations, logic, and content you create using the Service. NodeLoom retains ownership of the underlying platform, node executors, and infrastructure that enable those workflows to run.
12.1 Confidential Information. Each party agrees not to disclose the other party's Confidential Information to third parties without prior written consent, except as necessary to perform its obligations under these Terms or as required by law. "Confidential Information" means any information designated as confidential or that a reasonable person would understand to be confidential, including Customer Data, business plans, pricing, and technical information.
12.2 Exceptions. Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party before disclosure; (c) is independently developed without use of the disclosing party's Confidential Information; or (d) is rightfully received from a third party without restriction.
13.1 Security Measures. NodeLoom implements and maintains commercially reasonable administrative, technical, and physical security measures designed to protect Customer Data from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to, encryption at rest and in transit, access controls, audit logging, and regular security assessments.
13.2 Security Incident Notification. In the event of a confirmed security incident that results in unauthorized access to Customer Data, NodeLoom will notify affected customers without undue delay and in accordance with applicable data breach notification laws. Notification will include, to the extent known, the nature of the incident, the categories of data affected, and the measures taken to address the incident.
13.3 Shared Responsibility. Security is a shared responsibility. You are responsible for: (a) the security of your Account credentials; (b) configuring appropriate access controls and roles within your team; (c) the security of your own infrastructure for self-hosted deployments; and (d) the appropriate use of the security features provided by the Service (e.g., guardrails, RBAC, credential encryption).
You agree not to use the Service to:
15.1 Suspension. NodeLoom may suspend your access to the Service immediately and without prior notice if: (a) you breach these Terms; (b) your use poses a security risk to the Service or other customers; (c) your Account is overdue for payment beyond the applicable grace period; or (d) required by law or legal process.
15.2 Termination by You. You may terminate your Account at any time by contacting support@nodeloom.io or through the Account settings. Termination does not entitle you to a refund of prepaid fees unless required by applicable law.
15.3 Termination by NodeLoom. NodeLoom may terminate these Terms and your Account: (a) for convenience, with thirty (30) days' prior written notice; (b) immediately, if you materially breach these Terms and fail to cure within fifteen (15) days of written notice (or immediately for breaches that are incapable of cure); or (c) immediately, if you become insolvent, file for bankruptcy, or cease business operations.
15.4 Effect of Termination. Upon termination: (a) your right to access and use the Service ceases immediately; (b) you must pay all outstanding fees; (c) NodeLoom will make your Customer Data available for export for thirty (30) days; and (d) after the export period, NodeLoom may delete your Customer Data. Sections that by their nature should survive termination will survive, including Sections 4.1, 11, 12, 16, 17, 18, 19, and 20.
16.1 AS-IS BASIS. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NODELOOM DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
16.2 No Guarantee of Results. NodeLoom does not warrant that the Service will meet your specific requirements, that AI outputs will be accurate or reliable, that workflows will execute without errors, or that integrations with third-party services will function without interruption.
16.3 Not Professional Advice. The Service and any AI-generated outputs do not constitute legal, financial, medical, tax, or other professional advice. You should consult qualified professionals before making decisions based on information generated through the Service.
17.1 EXCLUSION OF DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NODELOOM, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS, REGARDLESS OF THE CAUSE OF ACTION OR THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF NODELOOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
17.2 LIABILITY CAP. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NODELOOM'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO NODELOOM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).
17.3 Exceptions. The limitations in this Section 17 do not apply to: (a) either party's breach of confidentiality obligations; (b) either party's indemnification obligations; (c) your obligation to pay fees; or (d) liability arising from fraud, willful misconduct, or gross negligence.
17.4 AI-Specific Limitation. Without limiting the foregoing, NodeLoom is not liable for any damages arising from: (a) inaccurate, incomplete, or inappropriate AI-generated outputs; (b) decisions or actions taken based on AI outputs; (c) failures of third-party AI providers; or (d) the interaction between AI features and third-party services.
18.1 Your Indemnification. You agree to indemnify, defend, and hold harmless NodeLoom and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your Customer Data; (e) your deployment of chat widgets on third-party websites; (f) actions taken by AI agents or workflows configured by you; or (g) your infringement of any third-party right.
18.2 NodeLoom Indemnification. NodeLoom will indemnify, defend, and hold harmless you from and against any third-party claim that the Service, as provided by NodeLoom, infringes a valid patent, copyright, or trademark of a third party, provided that you: (a) promptly notify NodeLoom in writing of the claim; (b) grant NodeLoom sole control of the defense and settlement; and (c) cooperate with NodeLoom in the defense. If the Service becomes, or in NodeLoom's reasonable opinion is likely to become, the subject of an infringement claim, NodeLoom may, at its option: (i) procure the right for you to continue using the Service; (ii) modify the Service to make it non-infringing; or (iii) terminate the affected subscription and refund prepaid fees for the unused portion.
19.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws provisions.
19.2 Arbitration. Any dispute arising out of or relating to these Terms that cannot be resolved through good-faith negotiation within thirty (30) days shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in English by a single arbitrator. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
19.3 Class Action Waiver. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.
19.4 Injunctive Relief. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information.
20.1 Entire Agreement. These Terms, together with the Privacy Policy and any applicable order forms or license agreements, constitute the entire agreement between you and NodeLoom regarding the Service and supersede all prior agreements and understandings.
20.2 Modifications. NodeLoom may modify these Terms at any time by posting the revised Terms on the website. Material changes will be communicated with at least thirty (30) days' prior notice via email or in-product notification. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the modified Terms.
20.3 Severability. If any provision of these Terms is found to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.
20.4 Waiver. No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right. A waiver of any breach shall not constitute a waiver of any subsequent breach.
20.5 Assignment. You may not assign or transfer these Terms or any rights hereunder without NodeLoom's prior written consent. NodeLoom may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any attempted assignment in violation of this section is void.
20.6 Force Majeure. Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, acts of government, pandemics, war, terrorism, cyberattacks, internet outages, or failures of third-party services.
20.7 Notices. Notices to NodeLoom must be sent to legal@nodeloom.io. NodeLoom may send notices to the email address associated with your Account. Notices are deemed received upon transmission for email and upon posting for in-product notifications.
20.8 Export Compliance. You agree to comply with all applicable export and re-export control laws and regulations, including those of the United States and any other applicable jurisdiction. You shall not use, export, or re-export the Service in violation of such laws.
20.9 No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.
20.10 Relationship. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.
For questions about these Terms, please contact us at: